Privacy Policy

Kabinga C Mazaba | New Beginnings is a coaching, speaking, and personal development business headquartered in Melbourne, Victoria, Australia. We provide transformational coaching, counselling support, keynote speaking, workshops, and digital products to individuals and organisations worldwide.

For the purposes of applicable Australian privacy law (the Privacy Act 1988 (Cth) and the Australian Privacy Principles), we are the entity responsible for your personal information.

We may collect the following categories of personal information:

We use the information we collect for the following purposes:

Where applicable (including under the Australian Privacy Act and, for users in the European Economic Area, the General Data Protection Regulation), we process your personal information on the following legal bases:

• Contract performance — processing necessary to deliver the services you have requested.
• Legitimate interests — processing for our legitimate business interests, such as improving our services and preventing fraud, where these interests are not overridden by your rights.
• Consent — where you have given us explicit consent, such as subscribing to our newsletter.
• Legal obligation — where we are required to process your information to comply with applicable law.

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers — trusted third parties who assist us in operating our website and delivering services (e.g., payment processors, email platforms, scheduling tools). These providers are contractually bound to protect your information and may only use it for the specified purpose.
• Professional supervision — where Kabinga C Mazaba is providing counselling services under professional supervision, session information may be shared with the supervising practitioner in accordance with professional standards. You will be informed of this at the outset of any counselling engagement.
• Legal requirements — where required by law, court order, or government authority.
• Business transfers — in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

Our business is based in Australia. If you are accessing our services from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia or other countries where our service providers operate. We take reasonable steps to ensure that any international transfers of your personal information are subject to appropriate safeguards.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information, visit www.oaic.gov.au.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymise it.

Coaching and counselling session notes are retained for a minimum of seven (7) years in accordance with professional standards, unless you request earlier deletion and there is no legal obligation to retain them.

Subject to applicable law, you have the following rights in relation to your personal information:

• Access — the right to request a copy of the personal information we hold about you.
• Correction — the right to request that we correct inaccurate or incomplete information.
• Deletion — the right to request that we delete your personal information, subject to legal obligations.
• Withdrawal of consent — where processing is based on your consent, the right to withdraw that consent at any time.
• Complaints — the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have mishandled your personal information.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies. This Privacy Policy applies only to information collected by our website.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: